CASE IN POINT

Essential Skills for Every Manager

Case-Based learning accelerates the acquisition of new skills through engaging, realistic scenarios and rich peer discussion. Each case concludes with recommended best practices that managers can apply on the job.

Case-Based topics and titles are organized by business challenges:

    • Communication
    • - Difficult Interactions
    • - Influencing Others


    • Decision Making
    • - Building a Business Case
    • - Defining Problems
    • - Ethical Decisions
    • - Selecting Solutions


    • Developing People
    • - The Coach's Role
    • - Delegating for Growth
    • - Managing Performance
    • - Providing Feedback
    • - Retaining Talent


    • Innovation
    • - Fostering Innovation
    • - Managing Creativity


    • Leading Others
    • - Developing a Global Perspective
    • - Emotional Intelligence
    • - Overseeing Change


    • Strategy
    • - Aligning Strategy
    • - Anticipating Risk
    • - Cultivating Customer Loyalty
    • - Removing Implementation Barriers